Money Back Guarantee

If you are not satsified with our services to you, we will provide you with a full money-back guarantee within the first 45-days of your service. Fees paid by Subscriber in connection with the purchase of SSL certificates, domain privacy, domain names, and any account overage usage charges are non refundable. Please see the legal disclaimer for more information.

Uptime Guarantee

01 Networks guarantees service uptime of 100%. We utilize specialized technologies to ensure that your website and email services remain online throughout the year. If your services are unreachable at anytime of the month as a result of our data center network or equipment, we will credit your account. We cannot be held responsible for upstream problems outside of our network and areas where we have no direct influence, such as (but not limited to) backbone provider failures, fiber-optic main line cuts, and DNS or Registrar problems. Please see the legal disclaimer for more information.

Satisfaction Guarantee

If at anytime you are unsatisifed with the service you are receiving from us, you can let us know and we will make it right. This guarantee applies to all new and existing customers.

While we have extensive monitoring systems in place, sometimes we cannot see all of the issues that occur. If you see a problem, and even if you're not sure where the problem is or who may be at fault, simply contact us and we will happily research the issue and give you a plan of action for immediate resolution.